About this Chapter

Austin Chapter of NARPM®

NARPM® is an association of real estate professionals who know first-hand the unique problems and challenges of managing single-family and small residential properties. It offers an effective, professional learning environment for owners of property management companies, property managers, and their Support Specialist.

NARPM Austin Chapter Bylaws: NARPM AUSTIN BYLAWS

 

Helpful Forms

EVICTION FORMS

 

Code of Ethics

The National Association of Residential Property Managers (NARPM®) promotes a high standard of business ethics, professionalism, and fair housing practices. NARPM®'s members subscribe to the following Code of Ethics for property managers of single family and other small residential properties.

Article 1. DUTY TO PROTECT THE PUBLIC
It is the duty of the Property Manager to protect the public against fraud, misrepresentation, and unethical practices in property management.

Article 2. DISCRIMINATION
The Property Manager shall not discriminate in the rental, lease, or negotiation for real property based on race, color, religion, sex, national origin, familial status, or handicap and shall comply with all federal, state, and local laws concerning discrimination.

Article 3. DUTY TO THE CLIENT
The Property Manager has a fiduciary responsibility to the Client and shall at all times act in the best interests of the Client.

Article 4. DUTY TO TENANTS
The Property Manager shall treat all Tenants professionally when applying for, living in, and vacating a managed residence. The Property Manager shall hold in high regard the safety and health of those lawfully at a managed property.

Article 5. PROPERTY CONDITION
The Property Manager shall manage all properties in accordance with safety and habitability requirements of the local jurisdiction.

Article 6. PROTECTION OF FUNDS
The Property Manager shall hold all funds received on behalf of others in compliance with state law with full disclosure to the Client and must never commingle the firm%u2019s or personal funds with those of the Client.

Article 7. DUTY TO DISCLOSE EXPERTISE
The Property Manager must provide accurate information within his area of expertise, but refrain from the unauthorized practice of other professions including but not limited to the law, accounting, financial planning, construction, and contracting.

Article 8. DUTY TO FIRM
The Property Manager shall act in the best interests of their Employer.

Article 9. RELATIONS WITH COMPETITORS
The Property Manager shall refrain from criticizing competitors or their business practices. In the event of a controversy between Property Managers with different firms, the Property Managers shall submit the dispute to arbitration rather than litigate the matter.

Article 10. PRICE FIXING
The Property Manager shall not engage in the improper acts of price fixing, anti-trust, or anti-competition with other Property Managers.

Article 11. DUTY TO REMAIN EDUCATED
The Property Manager shall strive to be informed about relevant matters affecting the property management field on a local, state, and national level.

Article 12. IMPROVING THE PROFESSION
The Property Manager shall strive to improve the property management profession by sharing with others their lessons or experience for the benefit of all.

 

Standards Of Professionalism

The National Association of Residential Property Managers (NARPM®) promotes a high standard of business ethics, professionalism, and fair housing practices. NARPM®'s members subscribe to the following Standards of Professionalism for property managers of single family and other small residential properties.

DUTY TO THE PUBLIC

The Property Manager shall endeavor to eliminate in the community, through the normal course of business, any practices which could be damaging to the public or bring discredit to the profession.

The Property Manager shall assist the governmental agency charged with regulating the practices of property managers.

The Property Manager shall comply with all local and state ordinances regarding real estate law, licensing, insurance, and banking.

DISCRIMINATION

It is the duty of the Property Manager to educate those with whom the Property Manager is affiliated to comply with all fair housing laws.

DUTY TO THE CLIENT

The Property Manager shall use a written management agreement outlining all responsibilities and fees. The Client will be provided a copy and the Property Manager will maintain a copy. The Property Manager shall communicate regularly with the Client and provide written reports of receipts and disbursements on a regular, agreed upon basis. In the event of any dispute, the Property Manager shall provide a written accounting as soon as practical.

Tenant applications shall be reviewed and verified in order to determine the Applicant's ability to pay and to determine the likelihood that the Applicant will comply with all provisions of the rental agreement.

The Property Manager shall accept no commissions, rebates, profits, discounts, or any other benefit which has not been fully disclosed to and approved by the Client.

DUTY TO TENANTS

The Property Manager shall offer all Applicants a written Application. The Property Manager shall provide all Tenants with a copy of the signed rental agreement with all addenda.

The Property Manager shall make all disclosures as required by state and local laws and provide the Tenant an opportunity to complete a written condition report at the time of moving in.

The Property Manager shall respond promptly to requests for repairs.

Within the time prescribed by law, a written deposit refund determination shall be provided to the Tenant after they have vacated the property. No undue delay in refunding or accounting for the security deposit shall take place.

The Property Manager shall avoid exaggeration, misrepresentation, misinformation, or concealment of pertinent facts relating to the advertising, leasing, and management of a property.

PROPERTY CONDITION

The Property Manager shall not manage properties for Clients who refuse or are unable to maintain their property in accordance with safety and habitability requirements of the local jurisdiction.

PROTECTION OF FUNDS

The Property Manager shall hold all funds received on behalf of others in compliance with state law with full disclosure to the Client and must never commingle the firm's or personal funds with those of the Client.

DUTY TO DISCLOSE EXPERTISE

If a client engages a Property Manager's services in a field where the Property Manager lacks experience and competency, the Property Manager shall fully disclose this fact to the Client.

DUTY TO FIRM

The Property Manager shall have no undisclosed conflict of interest with their Employers and shall notify their Employers immediately if a conflict should arise.

The Property Manager shall receive no kickbacks, rebates, or any other benefit without full disclosure to Employers.

RELATIONS WITH COMPETITORS

The Property Manager shall refrain from criticizing competitors or their business practices. In the event of a controversy between Property Managers with different firms, the Property Managers shall submit the dispute to arbitration rather than litigate the matter.

PRICE FIXING

Unless the Property Manager is purchasing another management company, fees, commissions, and compensations shall not be discussed with other Property Managers. The Property Managers shall always seek to avoid the appearance of impropriety in these matters.

The Property Manager's fees, commissions, and compensations shall be determined by the manager or the Property Manager's Broker based upon, but not limited to, expertise, experience, and the cost of service and expense.

DUTY TO REMAIN EDUCATED

The Property Manager shall maintain their real estate licenses by meeting continuing education requirements as set out by the state in which they work.

IMPROVING THE PROFESSION

The Property Manager shall strive to improve the property management profession by sharing with others their lessons or experience for the benefit of all.

 

Designations

Residential Management Professional, RMP®

The RMP® designation is awarded to licensed real estate agents, if your state requires licensing, who complete the required NARPM® coursework, who have hands-on experience in the management of residential property and who have provided service to the national association.

Three of the following courses are required to achieve the RMP® designation:

  • Maintenance Course
  • Marketing Course
  • Operations Course
  • Tenancy Course
  • Technology Course

Master Property Manager, MPM®

The MPM® designation is awarded to members who have the achieved the RMP® designation and have completed additional requirements for education and experience.

MPM® candidates are required to make a substantial contribution of time, talent and professional expertise to further advance the residential property management industry. The candidate must demonstrate proficiency in the management of residential property.

Two of the following courses are required to achieve the MPM® designation:

  • Personnel Practices & Employee Relations
  • Operating a Maintenance Company
  • Risk Management

Certified Residential Management Company, CRMC®

The CRMC® designation is awarded to companies headed by an MPM® that have demonstrated the highest level of professionalism.

Certified Support Specialist, CSS®

The CSS® designation is the newest certification available from NARPM®. NARPM® seeks to become the dominant source for educating and training support specialists in the residential property management industry. A properly trained, well-educated staff member will return untold profits to your bottom line. Virtually all requirements of the CSS designation can be earned at the local level. 

For more information on the designations, contact the NARPM® National office at 1-800-782-3452.